Anjun Express: Is it reliable or is it game over?
Anjun Express: Reliable or Game Over for your Order?
If you've ever shopped on AliExpress or Shein, you've likely encountered Anjun Express as the delivery company. But can you trust this carrier, or will your package be stuck in "infinite loading mode"? Let's analyze the situation in more detail, including the company's numbers and reputation.
Current Reputation: A complicated mission
According to data collected on Reclame Aqui, Anjun Express's situation is worthy of "game over" for many consumers:
- 16,910 complaints registered in the last six months.
- 83.1% of complaints responded to — but with 2,828 consumers still without a response.
- Average rating: 2.99/10.
- Only 28.8% of customers would do business again.
- Issue resolution rate: 59.8% — meaning almost half of the cases are still pending.
- Average response time: 14 days and 17 hours — an eternity in the world of online shopping.
Data source:
Complain Here - Anjun Brazil
The biggest "bosses" faced by consumers
The list of problems with Anjun is long, and the most common ones include:
- Perpetual delays: Packages "on route for delivery" that never arrive.
- Delivery attempts that never happened: Reports of visits recorded without anyone showing up.
- Missing Packages: Items marked as delivered but never arrived.
- Almost non-existent support: Difficulty in getting answers or solutions.
About Anjun Brazil
Anjun Brasil is a logistics company focused on international e-commerce, known for its efficient customs clearance and fast deliveries. It has been in operation for over two years and is registered under CNPJ 11.605.535/0001-02 , but, curiously, it does not provide a physical address.
" does not provide a physical address."...
Complaints Data
In the last six months, Anjun Brasil has received a total of 16,910 complaints on Reclame Aqui. The main consumer complaints include products not received and late delivery .
The company responded to 83.1% of complaints, but only 59.8% of issues were resolved satisfactorily. The average response time for a complaint was 14 days and 17 hours , which is considered very slow in the online shopping world.
Is Anjun worth trusting?
Despite being widely used for international shipping, the numbers show that Anjun Express is far from a reliable choice, especially during peak periods like Black Friday. The lack of responsiveness in resolving issues and frequent delays can make the experience frustrating.
Tips to avoid a "game over" on your orders
- Track the tracking: This helps you act quickly if something goes off track.
- Complain without fear: Platforms like Reclame Aqui are important tools for pushing for solutions.
- Consider other carriers: Paying a little more for shipping may be worth the investment.
- Talk to the seller: Ask if there is an option to ship via another carrier.
The final verdict
Anjun Express promises to deliver your purchases, but the reality often falls short. To avoid disappointment, think twice before choosing their services.
Have you ever used Anjun? Share your story in the comments and help other consumers make more informed decisions.
1 comment
Comprei um produto, cujo código: 8197026877845706 ( toupee frontal para homem. Que não me foi entregue. Ao reclamar, a entregadora "Sheiklog Recife, me respondeu que o produto havia sido entregue com “sucesso”. me enviando um comprovante cujo código: CNBR00031268428 que não correspondia ao código de rastreio do produto que comprei. No que vocês não se deram nem ao trabalho de conferir os códigos, negando-me o reembolso. Fazendo-me procurar o PROCON, onde a advogada alegando “extravio de mercadoria” disse-me que esse valor era uma “ninharia” e que ela iria pagar na hora… não me dando o direito de escolher entre as opções: O recebimento obrigatório do produto comprado, caso não fosse possível, um outro produto de valor similar ou a desistência da compra mediante o reembolso. Só que não trata-se apenas de um “extravio” e sim de uma “falsidade ideológica”, já que a entregadora apresentou um “falso” comprovante alegando que eu o havia recebido, como consta nas provas obtidas, causando-me enorme constrangimento, mediante assédio moral, ao dizer-me que eu era “mentiroso”. Podendo até ser considerado um possível estelionato, tendo em vista que produzira um documento falso para obter vantagem material, já que o produto não foi “extraviado” mais sim “ter havido uma subtração” Uma vez, que ela alega que o produto fora “entregue com sucesso”. E na condição de parceira, e pela lei, solidária com a entregadora em questão, peço que entrem em contato com ela para que resolvamos essa questão amigavelmente. Antes que se torne uma ação judicial.
Atenciosamente: victorjuniors12345@gmail.com